1. Acceptance of Terms & Account Integrity
By registering an account for your profile on e-Tenancy Hub as a Tenant, Landlord, Caretaker, or Solicitor Lawyer, you agree to be bound entirely by this framework. Falsifying identity data, including the transmission of secondary or stolen NIN and BVN numbers, constitutes a direct violation of this contract and will trigger an immediate account suspension alongside report filings to the appropriate regulatory agencies under the Cybercrimes Act.
2. Financial Frameworks & Fee Structures
All platform fee clearing structures processed via our integrated Paystack Checkout Gateways are governed by strict execution boundaries:
- Free Tenant Screening Applications: e-Tenancy Hub does not levy or demand any upfront application filing or background vetting processing fees from prospective tenants during the initial property scouting or evaluation phase.
- Platform Automation Maintenance Fee (₦10,000): A flat, non-refundable administrative maintenance fee of exactly ₦10,000.00 (Ten Thousand Naira) is applied exclusively upon successful lease approval. This automated charge is bundled directly into the initial rent payment checkout transaction and every subsequent annual contract renewal to fund real-time verification processing networks, secure data encryptions, and automated utility split layers.
- Premium Visibility Boost Packages: Advertising monetization tier payments (₦20,000, ₦15,000, ₦10,000 layouts) run for a fixed duration of exactly 7 days. These campaigns cannot be paused, refunded, or rolled over mid-flight.
3. Binding Digital Leases & Legal Signatures
When a tenant checks the legal acknowledgment input box and submits the form, this execution functions as a valid, binding electronic signature under the Electronic Transactions Act of Nigeria. This holds identical weight to a physical handwritten execution on a traditional Deed of Lease Agreement. Once approved and funded, the agreement cannot be altered without a verified mediation session from an appointed platform Solicitor Lawyer.
4. Maintenance Tickets & Helpdesk Dispute Resolution
The interactive conversational chat threads inside the helpdesk panel region serve as the official platform dispute ledger. Landlords and Caretakers are contractually obligated to respond to emergency open complaints within reasonable intervals. All messages, images, and logs uploaded to the helpdesk system are permanently archived as an un-deletable evidence pool admissible during arbitration panels or magistrate court trials.